Communications with our Customers
Prosports Solutions works with a variety of customers on a day-to-day basis this can be from Schools/Nursery Settings and Parents/ Careers via different projects.
At Prosports Solutions ltd. shows courtesy, tact, tone, manner, and consideration should guide each employee in relationships with the public. It is mandatory that each employee in this organisation show maximum respect to every other person in the organisation and other contacts in a business context. The purpose of communication should be to help others and to make our business run as effectively as possible, thereby gaining the respect of customers.
Examples of polite manner we expect to Parents/Careers within our Projects/School Settings and Nurseries. (Camp Epic, CSC Gymnastics, SwiminSchools, and SportsXplorers)
Welcoming/Friendly Conversation with Customers. “Good Morning/Good Afternoon, How has your day been?” These are some typical open conversation starters that can be made when welcoming families into Prosports. This always makes a first good impression. When arriving at the setting welcome every child/adult seen.
Communication is Key. Informing parents/careers with notice to changes/ projects information or issues such as NO EARRINGS, Children’s Behaviour, or Accidents/Incidents. This is important to record and share information with the parent/career keeping them informed. This creates a trust bond with adults knowing their child is in good care.
Personalise the Conversation with customers. This helps with longtime relationships with Settings and Parents/careers. Examples of this remembering Parents’/Child’s Name or the topic last spoken about I.E Upcoming Holiday.
Creating a good exposure of the business and what we offer. Sharing information on local projects with parents/customers to improve business attendance.
Have Transparency when communicating with adults, this could help make these interactions better. Every person who works in customer service needs to be honest at all times. Even when they don’t know the answer. This will keep the client up to date as the conversation goes on. It will always create positive feedback and a better customer service experience. An example of this would be further information in regards to a project this can be dealt with by taking a contact email and asking the project to follow information up.
Always do more than expected. Offering your availability to help the school. An example of this will be supporting a Schools Sports Day outside the agreed delivery hours.
Request Feedback. This is a good eye-opener for the business to be able to improve its services for its customers.
These reasons why Prosports Solutions’ main focus is to show incredible manners for customers to help improve the following; Improve Customer Loyalty and develop trust and respect.
Now you have finished, we are moving onto our training and development pages, beginning with mandatory training